FAQ

What we're often asked.

Answers on the Datargo Family Suite, Claro Live, CoParity, Evidence Pack and Databurg. Whatever's not answered: talk to us.

Datargo Family Suite

What is the Datargo Family Suite?
The umbrella over Claro Live, CoParity and the Compliance Modules. Claro Live coordinates everyday life, CoParity holds the lasting child record, Datargo connects identity, billing and add-ons.
Why are Claro Live and CoParity separate?
Claro Live is live and parent-centered. CoParity is record and child-centered. This separation prevents an overloaded product and makes the suite understandable in seconds.
What does promote to record mean?
A selected Claro Live event is preserved in CoParity as a confirmed summary with hash, timestamp and people involved. Private Claro Live plain text is not transferred.

Claro Live and CoParity

When do I start with Claro Live?
When operational alignment is the focus: calendar, handovers, requests, ledger, short notes and self-protection in everyday life.
When do I start with CoParity?
When school history, absences, report cards, minutes, attachments or long-term traceability matter more than quick alignment.
Can I use the two products individually?
Yes. The suite is stronger when both work together, but the entry points remain Claro Live, CoParity or a suite tier.

Pricing and modules

Which suite tiers are there?
Basic for amicable separation, Family for more structure, Compliance for dependable evidence and Legal for court situations.
Can I add modules individually?
Yes. Evidence Pack, Custody Compliance, Finance Compliance, Health Pack and Mediator Access follow a marketplace logic.
Who pays for Evidence Pack?
The documenting parent. That's why Evidence Pack is deliberately priced per parent and not per family.

Databurg

Does Databurg remain part of Datargo?
Yes. Databurg remains the B2B compliance line for organisations, while the Family Suite addresses separated parents and family processes.
What exactly is Databurg?
A compliance platform that brings controls, evidence, ownership and actions together. Instead of Excel lists, SharePoints and email chains, everything in one place, with an audit trail.
Where is the data stored?
Cloud hosting exclusively in Frankfurt am Main. Depending on the product and deployment, additional security and operations models apply.
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